Complaints

Do you know how to make a complaint about the service you get from the Carers’ Centre?


If your complaint is regarding a service provided by the Carers Centre then phone or write to the Carers Centre Manager

Or alternatively

If your complaint is regarding a service provided by the Homecare Department then phone or write to the Homecare Manager


Our commitment is:

  • We will listen to your complaint
  • We will treat it seriously
  • We will investigate it

  • Step 1 – Resolve informally with the employee concerned.
  • Step 2 – If unresolved, contact the Carers Centre Manager by ‘phone or in writing (marked Private and Confidential).

  • You should receive confirmation of receipt of your complaint within 5 working days.


  • Step 3 – The Carers Centre Manager will investigate your complaint and follow this up in writing including steps taken to ensure the problem does not recur.

The Organisation aims to send you its findings in writing within 10 working days and keep you informed of progress.


If you still remain unhappy you may wish to take this further with the Chairperson of the Board of Directors or if more appropriate with outside agencies.


Contact details:

In the first instance,
Phone or write to Elizabeth McIntosh, Carers Centre Manager
Academy House,
1346 Shettleston Road,
Glasgow G329AT or 0141 764 0550


Next Stage:
Contact Chairperson, Board of Directors
Academy House,
1346 Shettleston Road,
Glasgow G329AT or 0141 764 0550